Delivering quality luggage to your door

How We Deliver To You:

We use City-Link delivery services for all luggage purchases.

Delivery to our customers via City-Link or any other express delivery service is weekdays only, from 9am to 6pm.

We deliver throughout the United Kingdom only (restrictions apply to some deliveries to Channel Islands).

For England, Wales, Scotland (exc. Islands):

• All mainland UK deliveries are free
• Items weighing up to 1 kg and under £25.00 are usually sent via Royal Mail first class post (recorded delivery), and can take between 1 and 5 days to reach their destination from leaving our premises.
• Items and packages weighing more than 1 kg are usually sent via City-Link on their Next Day before 17.30 service.
• Delivery to UK customers via City-Link is between Monday and Friday, from 9am to 5.30pm.

Northern Ireland, Isle of Man, Scottish Islands:

• Delivery is still free to NI on many items, but not all:-
• For items weighing up to 1 kg delivery is still free. This limit allows for most smaller items such as small leathergoods, bags, and some of our laptop bags, etc. Delivery will be via Royal Mail recorded delivery service or parcel post. If the item you order does not come within the requirements for free delivery we will contact you first to let you know.
• For items weighing over 1 kg (e.g. luggage, larger business cases and some laptop bags) a delivery charge of 7.50 may applly. We will email you to inform you of this and we will require an email reply accepting the charge before we can continue processing your order. Delivery will be via City-Link delivery service.
• Delivery times for Northern Ireland and Isle of Man are as for England, Scotland and Wales. Delivery times for Scottish Islands is usually between 2 and 3 days.

Channel Islands (CI)

• Items and packages weighing up to 1 kg are sent via Royal Mail and delivery is free
• For items that weigh more than 1kg (e.g. luggage, cases, business and laptop bags, etc.) delivery charges apply and we will provide you with a quote for postage cost once we have received your order or enquiry. Goods are dispatched via Royal Mail or parcel delivery services, for which we can usually provide general though not specific delivery schedules.
• Please note: VAT does not apply to goods ordered by Channel Island customers. We will manually remove the VAT amount from your order, and refund any VAT amount already paid.

We reserve the right to alter and change the methods of delivery, charges, and the delivery suppliers we use.

Delivery to UK customers via City-Link is between Monday and Friday, from 9am to 6pm.

Address for Delivery:

Please make sure that when you enter a delivery address in our secure online order form there will be someone at that address to receive and sign for the delivery, enabling us and our delivery service providers to get the item(s) to you. There is the option in the order form to enter an alternative address for delivery (e.g. place of work, neighbour, etc.) if you or someone else on your behalf are unavailable during the weekday to receive the package(s).

On rare occasions and in the interests of security and for the protection of genuine customers as well as ourselves we reserve the right to deliver goods ordered to the card holder's billing address even if an alternative address for delivery has been given.

Please Note...

1. Under normal circumstances and for packages sent by City-Link express service our delivery partner will attempt to deliver the goods twice, the second attempt to be the day after the first attempt (Monday to Friday). If after the second attempt delivery cannot be completed the package will be at City-Link's local branch (usually a calling card with branch details will be left for you by the delivery driver), and the you will need to contact the branch or visit personally to collect the package. Should it be necessary for our delivery partner to attempt delivery a third or more times an extra charge will apply, and we can only authorise further delivery attempts once the customer has agreed to accept the charge.Please note: you should collect from the local branch of City-Link any undelivered packages within five days of the second attempt at delivery. Uncollected packages are automatically returned to us after five days and to re-send the package or cancel the order charges are incurred which we will advise you of should the situation arise.
2. Should City-Link return packages to us as undelivered and delivery is still required after this a charge will apply, and we will only be able to re-send the package once the customer has agreed to the charge.
3. In exceptional circumstances customers sometimes request that the package or packages be left for them unsigned for and in a specified location (e.g. garden shed, porch, garage, etc.). City-Link require our authorisation before this can be done, and we can only agree to it on the express understanding that neither we nor City-Link can accept any responsibility or liability should the package or packages go missing.
4. Should a package sent via Royal Mail fail to be delivered please report it to us by phone on 020 8681 5432 or by email to sales@bags123.com. We will do all we can to help but please note that as advised by Royal Mail we must allow a period of three weeks from the expected delivery date (and be advised by Royal Mail that the package is irretrievably lost) before any action such as sending a replacement item(s) or cancelling the order and processing a refund can be made.
5. Should a package be returned to us undelivered (due to City-Link not being able to deliver for reasons outside their control, or the package is not collected from the relevant local branch of City-Link within five days of the second attempted delivery, or the intended recipient informing the delivery service that the package should be returned to sender), we reserve the right to deduct the cost of return delivery/postage from any refund.
6. Delivery and/or re-direction charges will apply if an incorrect address or incorrect address details are provided and a package has to be re-routed or re-sent after it has left our dispatch centre.
   To find the location and contact details of your local City-Link branch please click on this link: www.city-link.co.uk, and type your postcode into the box titled 'find your branch'.
7. Change of Delivery Address after Dispatch of Goods: Should it be necessary to change the address for delivery of packages dispatched via City-Link after the package has left our premises (e.g. to re-direct delivery to a work- place or any other address) an extra charge will be incurred, usually around 10.00. Please contact us as quickly as you can (by email to: sales@bags123.com, or by phone on 020 8681 5432) if a change of delivery address after dispatch is required. We will advise you of the charge and can only instruct City-Link to amend the delivery address once you have given your approval of the charge. The re-direct facility is available only with packages sent via City-Link express delivery service and not with Royal Mail.

Tracking:

For orders sent via City-Link, we will provide you with the package number (referred to as a job number) so that the package can be tracked via their web site: www.city-link.co.uk

For further assistance with package delivery you can call us on 020 8681 5432 (lines open up to 6pm weekdays) or email us at sales@bags123.com

Once goods ordered have left our premises delivery becomes the responsibility of the carrier/parcel delivery company or postal service used. Bags123.com cannot be held responsible for late, delayed or non-delivery of goods ordered and we will do all that we can to deal promptly and efficiently with any delivery problems our customers report to us so that items ordered are delivered as quickly as possible.