| Returns & Refunds: |
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1. Should the goods you have ordered be unsuitable after you
have made your order you can cancel your order or request a
change right up to
the time the goods are dispatched, or if the goods have
already been dispatched you can cancel your order within 30 days from delivery to
you (with the exception of trunks which can be returned or
orders cancelled within 14 days of delivery to the
customer)..
We will refund all goods returned to us within 30 days. Goods returned must be a) unused b) in any original packaging
including where applicable cardboard boxes, c) be accompanied by the receipt of purchase (we recommend you keep a
copy of your receipt). We will process your return after the goods are received by us and make the refund to the
purchasers credit card or debit card (within
30 days). The costs of postage or delivery for returns of this type are the customer’s responsibility and the cost of return postage cannot be included in the refund.
Where a postage/delivery charge was incurred for the package
to be delivered to the customer this charge cannot be
included in any refund. Please ensure the goods are suitably and adequately wrapped in appropriate packaging for returning to us (e.g. wrapping paper,
box, etc.).
2. Should the goods arrive (at your specified delivery address) damaged we must be informed promptly by e-mail or telephone call, and within 7 days of delivery. WE MUST BE CONTACTED FIRST and informed that goods might need to be returned due to damage when delivered. (see note 3 below). 3. If goods need to be returned due to being faulty a WE MUST BE CONTACTED FIRST so that we can advise on the best way for the goods to be returned. For larger items (e.g. luggage and cases) we may be able to arrange for collection via Initial City-Link express delivery service. Should it not be possible for us to arrange collection we will inform you, and the goods should be returned to us via Royal Mail only (we recommend recorded delivery. Please note we cannot refund postage when Special Delivery service is used without our prior agreement). We will then refund the cost of return postage - to a maximum amount of £10.00, and the refund will be made to the credit or debit card number used to make the original purchase. Please note: this refers to returns of the type noted in points 2 and 3 only. For items returned to us outside of the original 30 day period the manufacturers warranty terms will be applicable, and the item will be returned to the manufacturer for repair or replacement at their discretion. If on review by the manufacturer the item is deemed to be faulty and a repair or replacement cannot be given a credit for the amount or part of the amount will be given which will be valid for a set time-period. 4. Goods for return via Royal Mail postal service should be sent by Recorded Delivery, 1st or 2nd class. The cost of postage (to a maximum of £10.00) will be included in the refund where goods returned are faulty. 5. Should you prefer to exchange the
item or items you have ordered for something else from
bags123.com please inform us via email on sales@bags123.com
or by phone on 020 8681 5432
so that we can reserve for you the item you prefer. The
original item(s) must be returned to us within 30 days of
receipt and must be unused. The cost of return postage for
returns of this type is the customer's responsibility. We
will refund to the card used for the original purchase any
difference where the price of the item selected is lower
than the price of the item returned, and we will charge to
the same card any difference where the price for the new
item is greater than that for the item returned. Where we
arrange for collection of the item to be returned a
return delivery charge will be applied, and this will be
deducted from any refund or added to the difference where
the price for the new item is greater.
These terms and conditions do not affect your statutory rights under UK law. |
